Center for Patient Safety Training Videos

The following videos are used to illustrate the importance of communication skills.  Training videos are one of the many tools used with medical students, nurses, residents, and physicians.

The videos were developed and filmed by the Center for Patient Safety team.  This film illustrates the experiences of a patient, Ms. Anderson, who is about to undergo knee surgery.  Here is a brief history of the patient:

Name: Ms. Christina Anderson

Date of birth: March 17, 1975

Diagnosis: Torn ACL of the right knee

Allergies: Penicillin, Cephalosporin

You will need high speed internet access to view the following clips.

Scenario One 
After Ms. Anderson arrives at the hospital, she enters the operating room to be prepared for surgery.  She has chosen to receive epidural anesthesia.  The procedure will be performed by an anesthesiologist who is assisted by a nurse.

Example of Poor Communication:   BadCommunication_high

Example of Effective communication: GoodCommunication_high

Scenario Two
Ms. Anderson's surgery was successful.  She is groggy as she is moved from the recovery suite to a patient room.  In this scenario, vital information must be transfered from one team to another.

Example of Poor Communication: BadHandoff_high

Example of Effective communication: GoodHandoff_high

Example of Poor Communication: BadTeamwork_high

Example of Effective communication: GoodTeamwork_high

Hand Hygiene Commercial by Ms. Araya

Purell_high